14-Day Refund & Return Policy
At Muskup, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund within 14 days of receiving your order, subject to the conditions below.
Return Eligibility
* Return requests must be submitted within 14 days of delivery.
* The perfume must be unused, unopened, and in its original condition.
* The original box, packaging, and any included accessories must be returned with the product.
* Products that have been opened, used, damaged, or significantly consumed are not eligible for return.
* We may request clear photos or videos of the product before approving a return.
Damaged or Incorrect Orders
If you receive a damaged, leaking, defective, or incorrect product, please contact us within 24 hours of delivery and provide clear photos or videos of the package and product.
After verification, we may offer a replacement or full refund, depending on the situation.
Refund Process
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the available refund method. For Cash on Delivery (COD) orders, customers may be required to provide the necessary payment details to receive their refund.
Return Shipping
If the return is due to a wrong, damaged, or defective product, Muskup will cover the return shipping cost.
For returns due to personal preference or change of mind, the return shipping cost will be the customer’s responsibility.
Important Note
Fragrance preferences may vary from person to person. Therefore, perfumes that have been opened or used cannot be returned simply because the customer does not like the fragrance.
All returns and refunds are subject to product inspection and approval under this policy.
Contact Us
To request a return or refund, please contact our customer support team within 14 days of receiving your order and provide your Order Number and reason for the return.